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How do I place an order online? Ordering is easy and convenient! Simply select your favorite natural cleaning items, add them to your shopping cart by clicking "add to cart" button. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen. We accept phone orders toll-free at 1-877-978-6501. Our Green Bean customer-care consultants pick up the phone... and are available Monday through Friday 9AM to 5PM EST to answer your questions. We'd love to chat with you! Can you put a "rush" on my order? If you need your items before the normal processing and shipping time, please call customer service at 1-877-978-6501 during regular business hours Monday through Friday 8AM to 5PM EST. We will do everything we can to accommodate your request. Please note that it is our commitment to get you our green products the best way possible as well as the quickest. Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to: ATTN: Customer Service Manager We do not charge sales tax... no matter what state you are from. We cover your taxes! Do you have a minimum-order requirement? My Cleaning Products has no minimum-order requirement for most of our green products. There are some exceptions, as for distributors and wholesalers please check the product information pages. We will be incorporating video to offer some visual examples. This will help you see our products in a 3-D format. However, you may still decide that you would like a sample. You can order most of our cleaning products in quantities of one. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with one of our customer-care representatives, you will be refunded your original shipping cost. Why do you ask about where you heard about us? We simply want to know more about our new members and where great people like yourself come from. How do I check the status of my order? You have several options for tracking your order:
Will I get an email confirmation after I place my order? Yes, you will immediately receive an email confirmation of your order. How do I make changes or cancel my order? Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer care representative at 1-877-978-6501 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made. What if my order is undeliverable? If UPS, Fed Ex, or USPA is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package. Return Guarantee and Exchanges What is your return and exchange policy? We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all products meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-877-978-6501 for a return authorization within 30 days of receipt, yes a full year guarantee! Address To Return Package: Attn: Optimal Chemical - Returns 10312 W McNab Rd. #A-4 PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. For items that were purchased with free shipping or where we paid for shipping, your refund will be the full purchase price less the shipping charge. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. How long before I receive my refund? After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit. Can I return customized products and items? Due to the nature of these items (i.e. they cannot be resold,) My Cleaning Products customized products are non-returnable and non-refundable. Do you charge restocking fees? In order to receive a RA# for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns. What if I received my order, but some items are damaged? Please inspect all items carefully when you receive your order. If there are any damage, please call our customer-care department at 1-877-978-6501 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with UPS, USPS or FED EX if needed. Our shipping model is easy to understand! Processing time (pulling and packaging your order) plus shipping time equals delivery time. Each order is processed within the day you processed it, unless during non-business hours or weekends. If an item requires special formulation, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering. Do you ship to Post Office Boxes? Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery. Do you ship to APO/FPO addresses? Yes. However, we do not guarantee delivery times on these orders. We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $16.95. Please note that products staring with CAC are not eligible for this offer and customs taxes and duties are recipient's responsibility. At this time, we are improving are shipments outside the U.S., U.S. territories or Canada. Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination. What are your shipping options? We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details. Will the items on my order ship together or separately? In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added. Do you have a printed catalog? Unfortunately, we do not offer a printed catalog. You can view our entire collection online. Do you have an affiliate marketing program? Yes, we do offer an affiliate program. For details, please visit our My Cleaning Products Affiliate Program page or email our affiliate manager. What is your contact information for the press? All press inquiries should be emailed or addressed to the following address: info@mycleaningproducts.com I am a vendor. How do I submit my products for consideration? In our quest for unique products we welcome vendor enquiries. Please email us at orders@optimalchemical.com Where can I read feedback from your customers? If you'd like to know what our customers say about us, are testimonials section is being developed and you can also read reviews under each product from random customers who have tried our green products. Are online transactions on your site secure? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime. How do you use my contact information? We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. Read our Privacy & Security Policy Contact Us If you have any questions and would like to speak with a customer-care representative, you can contact us by: Phone: Call us anytime during normal business hours, toll-free at 1-877-978-6501. We're here Monday through Friday 8AM to 5PM EST to serve you. |
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